Incident Manager - Cybersecurity

Incident Manager - Cybersecurity

Our client is one of the European leaders in the field of Cyber Security and IT Risk Management. Thanks to their sophisticated and highly innovative technologies, they can provide a wide range of services and solutions that prevent malicious attacks. For their international team in Vienna they are now looking for a

Incident Manager (m,f,x) Cybersecurity solutions



Your responsibilities:
  • Main point of contact for key customers in the DACH region
  • Remote support and quality improvement through clear coordination
  • Close interdepartmental cooperation with the technical teams
  • Recognition and inclusion of customer desires and requirements, as well having an open eye for new opportunities
  • Establishment of SLA expectations for response/resolution time
  • Performing an initial impact assessment and then re-assessing impact periodically as the incident evolves
  • Contribute to the collective knowledge-management database
Your profile:
  • Relevant experience with service management or service desk
  • Good command of JIRA
  • Interest in IT risk management, security solutions or infrastructure
  • Strong skills in communication and presentation
  • Fluent in written and spoken English and German
Our offer:
  • Solid and diverse professional development career within one of the world´s leading IT security companies in Europe
  • An exciting, international work environment with long-term opportunities
  • Independent training in security analysis and solutions
  • Easily accessible, centrally located modern space office

As a guideline, a minimum salary of € 50,000 to € 60.000 gross per year can be specified. This value will of course be adjusted to the respective work experience and qualification.

If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 86,321 preferably through our ISG career portal or via email.

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