Service Desk Dispatcher

Service Desk Dispatcher

Our client is a European leader in cybersecurity, using the most sophisticated technology for developing and offering solutions & managed services for different sectors in many countries around the globe. As they continue to grow, they are now conducting interviews to hire a new:

Service Desk Dispatcher (f/m/x) Vienna

Main Responsibilities:
  • Be a point of contact to the customer for all types of service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Monitor open service tickets to make sure the team is meeting customer SLA’s
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager
Ideal Profile:
  • Basic computer and operating system knowledge
  • Good communication skills, active listening and customer-care skills
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment
The Offer:
  • Fascinating and international team-oriented environment
  • Most advanced and cutting-edge technologies
  • Excellent training and competence development opportunities
  • Challenging projects and tasks
  • Free coffee, tea, softdrinks and fruits
  • Office with good central location
  • Competitive salary range between 36.000 € and 45.000 € gross p.a.

If you are interested in this challenging position we are looking forward to receiving your comprehensive application for 87,101 preferably through our ISG career portal or via email.

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