Service Desk Dispatcher

Service Desk Dispatcher

Our client is a European leader in cybersecurity, using the most sophisticated technology for developing and offering solutions & managed services for different sectors in many countries around the globe. As they continue to grow, they are now conducting interviews to hire a new:

Service Desk Dispatcher (f/m/x) Vienna



Main Responsibilities:
  • Be a point of contact to the customer for all types of service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Monitor open service tickets to make sure the team is meeting customer SLA’s
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager
Ideal Profile:
  • Basic computer and operating system knowledge
  • Good communication skills, active listening and customer-care skills
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment
The Offer:
  • Fascinating and international team-oriented environment
  • Most advanced and cutting-edge technologies
  • Excellent training and competence development opportunities
  • Challenging projects and tasks
  • Free coffee, tea, softdrinks and fruits
  • Office with good central location
  • Competitive salary range between 36.000 € and 45.000 € gross p.a.


If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 87,101 preferably through our ISG career portal or via email.

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