5 Process Management Jobs in Wien
Your New Career Perspective
- Optimization of Business Processes: You analyze, document, and further develop business processes, using BPMN or similar tools to enhance efficiency.
- Improving Technical Solutions: You identify optimization potential in ERP and CRM systems and ensure their seamless integration to optimize the value chain.
- Coordination of Experts and Service Providers: You collaborate with internal and external stakeholders to successfully implement complex process automation and system integrations.
- Database Development and Visualization: You create fundamental databases and develop dashboards and reports for effective business management.
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Your New Career Perspective
- Portfolio Management and Resource Coordination: You are responsible for the effective management of our project portfolio and maintain close and continuous coordination with our project managers to implement large-scale projects.
- Independent Project Coordination: You take the reins and independently manage smaller customer projects, keeping an overview and ensuring their successful completion.
- Leadership Role in a Dynamic Matrix Organization: You take responsibility for a team of 15+ colleagues, guiding them throughout project execution and fostering strong cross-departmental collaboration.
- Process Optimization and Efficiency Improvement: You identify areas for improvement and implement targeted measures to enhance efficiency.
- Data Analysis and Reporting: You regularly analyze key metrics, derive action plans, and develop strategies to achieve our business goals – ensuring transparent reporting to management.
- Budget and Cost Management: You take ownership of productivity and cost targets, monitor budgets, and ensure financial adherence.
- Point of Contact for Challenges: You serve as the first point of contact for project-related obstacles, proactively developing solutions to quickly resolve issues.
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Your New Career Perspective
- You rigorously test our software solutions, focusing on functionality, usability, and stability.
- With a keen eye for detail, you develop and execute manual test plans and test cases.
- You never lose sight of a bug – you track, document, and follow up on fixes in close collaboration with development.
- You ensure smart test automation, from initial setup to continuous maintenance and optimization.
- You actively contribute to the further development of our QA processes and test strategies – your ideas are always welcome!
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What you will enjoy doing
- Manage and maintain IT Service Catalog for the Region CEE
- Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
- Act as the primary point of contact for IT service requests, incidents, and escalations across the region
- Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
- Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
- Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
- Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
- Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows
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Worum geht es?
- Optimierung von Geschäftsprozessen: Du analysierst, dokumentierst und entwickelst Geschäftsprozesse weiter, dabei setzt du BPMN oder ähnliche Tools zur Effizienzsteigerung ein.
- Technische Lösungen verbessern: Du identifizierst Optimierungspotenziale in ERP- und CRM-Systemen und sorgst für deren nahtlose Integration zur Optimierung der Wertschöpfungskette.
- Koordination von Expert:innen und Dienstleister:innen: Mit Hilfe interner und externer Stakeholder:innen bewerkstelligst du die erfolgreiche Umsetzung komplexer Prozessautomatisierungen und Systemintegrationen.
- Datenbankaufbau und Visualisierung: Du erstellst grundlegende Datenbanken sowie Dashboards und Berichte zur effektiven Unternehmenssteuerung.
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