Alpla Werke Alwin Lehner GmbH & Co KG
Steinabrückl / Niederösterreich / Austria / Information Technology / Full time
IT Service Manager CEE (m/f/x)
What you will enjoy doing
- Manage and maintain IT Service Catalog for the Region CEE
- Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
- Act as the primary point of contact for IT service requests, incidents, and escalations across the region
- Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
- Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
- Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
- Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
- Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows
What makes you great
- Bachelor's degree in IT Management, Business Administration, or equivalent experience
- Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles
- 3 to 5 years of experience in IT service management or a related IT operations role
- Proficient English communication skills
- Strong problem-solving abilities and a proactive approach
- Enthusiastic about collaborating both online and in person with an international IT team and specialization groups
- Willingness to travel up to 30% of the time
What you can expect working with us
- A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries
- An international work environment within a 100% family-owned company
- You can expect a secure future with us – as a manufacturing company, we are globally on a growth path
- Personalized training and ongoing professional support to ensure your development and success
- Tax-advantaged pension plan with company support
- Meal subsidy or discounted lunch
- Affordable membership at various fitness facilities near you
Contact
Alpla Werke Alwin Lehner GmbH & Co KG
ms Roxana Sabou-Dan, Human Resources
Leopold Lehner Str. 36
2751 Steinabrückl
+43 262 243118100
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