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Your Tasks
- Develop and implement strategies to promote the AI Factory Austria’s services to users, stakeholders, and the broader public
- Establish and maintain partnerships with other AI Factories, EuroHPC Competence Centers, and related European/national AI initiatives
- Coordinate collaborative frameworks with testing facilities, Digital Innovation Hubs, and innovation ecosystems
- Organise community engagement activities such as events, workshops, and knowledge-sharing formats
- Collect, update, and analyse benchmarking data to improve the AI Factory’s Austria operations and share best practices across Europe
- Support researchers and innovators from the AI Factory Austria and partner institutions in exchanging the latest scientific methods and findings in fields such as biotechnology, manufacturing, public administration, and physics to accelerate innovation.
- Assisting business partners in effectively utilising new scientific results through targeted technology transfer activities.
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What you will enjoy doing
- Manage and maintain IT Service Catalog for the Region CEE
- Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
- Act as the primary point of contact for IT service requests, incidents, and escalations across the region
- Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
- Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
- Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
- Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
- Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows
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Ihre Aufgaben:
- Erkennen von Kundenbedürfnissen und Erarbeiten des Business-Nutzens moderner Kommunikationslösungen
- Beratung von Kunden zu lokalen, hybriden und cloudbasierten Lösungen
- Entwicklung individueller Lösungsansätze sowie Migrationskonzepte gemeinsam mit den Kunden
- Abstimmung mit technischen Ansprechpartnern zur Sicherstellung einer effizienten Projektumsetzung
- Strukturierung von Opportunities, Einbindung relevanter Partner und Führung des Support-Teams
- Erstellung wirtschaftlich transparenter Angebote unter Berücksichtigung hoher Qualitätsstandards
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Your Tasks
- Design and coordinate AI training programs aligned with the AI Act and industry needs to upskill professionals and foster trustworthy AI.
- Establish and manage an internship and exchange program connecting academia, industry, and European AI partners.
- Build and maintain networks to promote AI related knowledge transfer and long-term collaboration across sectors.
- Serve as a central contact point for training, internships, and exchange activities within the AI Factory Austria.
- Monitor program impact, gather feedback, and ensure continuous improvement and strategic alignment.
- Support researchers and innovators from the AI Factory Austria and partner institutions in exchanging the latest scientific methods and findings in fields such as biotechnology, manufacturing, public administration, and physics to accelerate innovation.
- Assist business partners in effectively utilising new scientific results through targeted technology transfer activities.
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Your personal sphere of influence:
- Cooperation in research, teaching and administration
- Participation in examination activities
- Contribution to publications/scientific articles
- Completion of a dissertation agreement within 12 - 18 months is expected
- Possibility of writing a dissertation
- Cooperation in and possibly independent holding of lectures to the extent of the provisions of the collective agreement
- Participation in and possibly independent teaching of courses to the extent of the provisions of the collective agreement
- Student support
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