2 IT Supporter Jobs in Wien
Your Tasks
- Single Point of Contact (SPOC):After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
- 1st and 2nd level support:Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
- Error analysis and troubleshooting:Independently processing and solving hardware and software issues.
- Documentation:Maintaining support tickets and creating solution documentation.
- Installation and configuration:Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
- Forwardingcomplex inquiries to 3rd-level support or external partners.
- Commissioning and maintenanceof various client systems (including PCs, notebooks, telephones, and smartphones).
- Creating and updatingoperating system and user manuals.
- Actively initiating improvement measuresin the organizational areas and supporting their implementation.
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Das wird Ihr Aufgabengebiet
- IT & User Support: Sie unterstützen unsere Kund:innen bei Hardware und Software Problemen per Telefon, Fernwartung oder vor Ort.
- Technische Analyse & Störungsbehebung: Sie führen laufende technische und fachliche Analyse von Problemen und selbstständige Behebung, Erstellen von Tickets, Incident- und Problem-Management nach ITIL.
- Dokumentation und Wissenstransfer : Sie fertigen technische Dokumente an und begleiten Schulungen.
- Weiterentwicklung & Projekte: Sie begleiten Change-Prozesse, übernehmen bei Bedarf Service-Owner-Aufgaben und arbeiten aktiv in IT-Projekten mit.
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