Your Tasks
- Single Point of Contact (SPOC):After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
- 1st and 2nd level support:Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
- Error analysis and troubleshooting:Independently processing and solving hardware and software issues.
- Documentation:Maintaining support tickets and creating solution documentation.
- Installation and configuration:Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
- Forwardingcomplex inquiries to 3rd-level support or external partners.
- Commissioning and maintenanceof various client systems (including PCs, notebooks, telephones, and smartphones).
- Creating and updatingoperating system and user manuals.
- Actively initiating improvement measuresin the organizational areas and supporting their implementation.
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Tasks:
- Operate, manage, and further develop venture development support, including planning, implementation, and evaluation
- Support Deeptech researchers and founder teams throughout the entire innovation journey - from ideation to acceleration, fundraising, and scale up
- Organise, facilitate and ensure the quality of programs needed
- Provide high-quality coaching and advisory support on business developement, go-to-market strategies, and investor readiness
- Monitor project progress and ensure milstone achievment
- Develop and implement an engagement strategy for the broader innovation community (corporates, advisors, domain experts)
- Product and technology development support to PoC
- Build and manage relationships with corporate innovation teams
- Build, maintain, and expand a strong network of founders, sciencepreneurs, industry partners, investors, funding agencies, and academic institutions
- Collaborate closely with internal stakeholders
- Manage allocated budgets, resources, and reporting to the Head of Department or Division
- Organise events to foster collaboration, technology partnerships, and business developement opportunities
- Continuously improve programme content and processes by applying best practices, benchmarks, and market insights
- Represent the i²c at professional events, community initiatives, and within relevant networks
- Contribute to the design of new programmes, events, and workshop formats
- Design and execute inbound and outbound marketing activities, and develop BD materials
- Provide first-line advice for individuals interested in entrepreneurship and specialised guidance regarding TU Wien's services
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