4 Environment Systems Science Jobs in Wien
Your Tasks
- Single Point of Contact (SPOC):After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
- 1st and 2nd level support:Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
- Error analysis and troubleshooting:Independently processing and solving hardware and software issues.
- Documentation:Maintaining support tickets and creating solution documentation.
- Installation and configuration:Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
- Forwardingcomplex inquiries to 3rd-level support or external partners.
- Commissioning and maintenanceof various client systems (including PCs, notebooks, telephones, and smartphones).
- Creating and updatingoperating system and user manuals.
- Actively initiating improvement measuresin the organizational areas and supporting their implementation.
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UniVie Doctoral School Computer Science DoCS - Doctoral Positions (STEM CALL 2026)
- Participation in research projects/research studies
- Participation in publications/academic articles/presentations
- We expect the successful candidate to sign a doctoral thesis agreement within 12-18 months
- Participation in teaching and independent teaching of courses as defined by the collective agreement
- Supervision of students
- Involvement in the organisation of meetings, conferences, symposiums
- Involvement in the department administration as well as in teaching and research administration
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Your working place:
- You implement software products based on existing design documents for ELT instruments.
- You define, install, and maintain the network infrastructure needed to connect software and hardware during instrument Assembly, Integration, and Testing (AIT).
- You collaborate with the astronomers and instrument-builders in the MICADO and METIS consortia teams to test, verify, update, and document software and operational use cases.
- You solve technical IT challenges during integration in the AIT construction hall and later at the telescope site.
- You work closely with local scientists to guarantee that the developed software meets or exceeds ESO’s scientific and performance requirements.
- You hold courses independently within the scope of the provisions of the collective bargaining agreement.
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About the team:
- Development and expansion of an independent research profile
- Participation in research projects
- International publication and presentation activities
- Project application and acquisition of third-party funding
- Independent teaching of courses to the extent of the collective agreement provisions
- Student supervision
- Participation in evaluation measures and quality assurance
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