1 Customer Communication Management Job in Wien
The position:
- To assist with the smooth running of the fundraising system and processes, e.g. updating template documents, recording processes, record keeping within the workspace and on the donor database
- To effectively and efficiently record interactions and developments with prospects and donors on the donor database
- To assist with the coordination of visits including scheduling appointments with other university departments, preparing briefings, booking equipment, facilities and refreshments as required
- To support the creation of reports or other formal documentation for university committees and senior staff
- To respond promptly to requests for documentation and information from the Rector’s Office and other senior university staff
- To liaise with colleagues across various university departments to ensure that the Fundraising & Philanthropy team has sufficient fundraising materials available at all times
- To arrange individual, group and departmental meetings
- To assist on donor stewardship at peak reporting periods in the year, to gather and collate information for prompt reporting to donors
- To maintain confidentiality regarding supporter information at all times and ensure compliance with the General Data Protection Regulation (DSGVO)
- To work to agreed deadlines and targets, as agreed, and assist with special projects and tasks within the scope of the role, as required
- To undertake any other duties required which are within the scope and grade of the post, including providing cover and support for other colleagues at busy times and in cases of absence
- To ensure compliance with relevant university policies and procedures.
- To undertake any training and development deemed appropriate for the position
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