3 1st Level Support Jobs in Wien
Ihre Aufgaben sind:
- State-recognised degree or diploma in healthcare and nursing or equivalent vocational training including professional authorisation for health and nursing care
- With a Bachelor degree in Healthcare and Nursing: willingness to complete a German B2 course with certificate during your employment
- With a nursing school degree:
- a recognized German B1 certificate is absolutely required (e.g. Goethe Institute, telc, ÖSD). This allows temporary work as a nursing assistant until reaching the B2 level
- your willingness to complete the healthcare and nursing bachelor degree – a prerequisite for the higher service. Admission to the Bachelor program requires English at B2 level / high-school diploma
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Ihr Aufgabengebiet:
- Übernahme, Bearbeitung und laufende Kontrolle von Berechtigungsanforderungen (Userneuanlagen, -änderungen und -löschungen)
- Periodisches internes Audit der vergebenen Berechtigungen inkl. Protokollierung
- 1st-Level-Support für Störungs- und Problembehebungen für interne und externe Kunden
- Überwachung von Applikationen in Bezug auf Performance und Verfügbarkeit (End-to-End Monitoring, Logüberprüfungen)
- Release- und Patch-Management in Zusammenarbeit mit Subdienstleistern (Outsourcing-Partner und Entwickler)
- Verantwortung im Rahmen von IT-Infrastruktur Projekten
- Support im Rahmen Telefonie und Call-Center-Software
- Organisatorische und praktische Übernahme von Tätigkeiten im Bereich DSGVO, DORA und NIS2
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Your personal sphere of influence:
- Participation in research projects and scientific studies
- Participation in publications / scientific articles / lectures
- Participation in and independent teaching of courses in accordance with the provisions of the collective bargaining agreement
- Student support
- Participation in the organization of meetings, conferences and symposia
- Participation in administration of the team, teaching, and research
- Completion of your dissertation agreement within 12-18 month is expected.
- Own scientific activities (especially the writing of a dissertation) are encouraged and supported.
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